Types

  There are 2 types:

• Single, for 1 person
• Family, for you, your partner and/or children under the age of 19 (and living under the same roof) or full time students under 25.

What you get

  Victorian residents, you'll get:

• Australia wide ambulance transport services.
• Non-emergency transport must be clinically necessary, and to the nearest medical centre, as approved by AV as per Membership Rules.

  Non-Victorian residents, you'll get:

• Clinically necessary ambulance treatment or transport performed by Ambulance Victoria.

If you're a member, you won't get:

• Services we don’t think you clinically need.
• Transport that’s not to the nearest medical centre that can treat you, as we decide.
• Transport if you want to move to another place to be closer to family.
• Services used within the first three (3) days of purchase.
• Services where a third party is in charge of payment, as said in the ambulance payment guidelines.
• Services performed by a non-registered state ambulance provider.

You can be a member if you're an:

• Australian Citizen or have been granted permanent / temporary resident status who lives in Victoria.
• Australian Citizen or have been granted permanent / temporary resident status who lives in an area we cover outside Victoria.
• Approved Department of Home Affairs person who lives in Victoria.